# APPLIANCE COMPLAINT LETTER
Date: 12 February 2038
Parties: Priya Shah and BrightHome Appliances Ltd
## 1. Addressee and subject
To BrightHome Appliances Ltd: complaint concerning the £649 washing machine purchased by Priya Shah on 18 October 2037. This letter asks the seller to resolve the continuing fault and is not an acceptance that the product was satisfactory.
## 2. Chronology and present impact
The machine stopped heating on 22 January 2038. An engineer attended on 29 January, but the fault remained. As at 12 February 2038 it has been unusable for three weeks, causing evidenced laundry expenditure of £84.
## 3. Basis of complaint
I ask BrightHome, as the seller, to consider the remedies available under applicable consumer law and the purchase arrangement. I do not state a final legal conclusion about the cause or duration of the fault; the service report and photographs support the account above.
## 4. Requested remedy and deadline
Within seven days after receiving this letter, please give me a firm date for a proper repair or confirm a replacement or appropriate price reduction. Please also reimburse the evidenced £84 laundry cost, without duplicate recovery; if you dispute any sum, explain the calculation and proposed alternative in writing.
## 5. Evidence, response and sign-off
I enclose or can provide the receipt, photographs, engineer's service report and relevant messages. Please respond in writing to Priya Shah by 19 February 2038. I reserve applicable rights and may consider further proportionate steps if no workable response is received.