# WHEEL CLAMPING COMPLAINT LETTER
Date: 3 July 2031
Parties: Maya Collins and Northgate Parking Enforcement Ltd
## 1. Purpose and parties
Maya Collins writes about a £350 release fee imposed on her car at Northgate Retail Park, Leeds, on 19 June 2031. This was private land, not a public road, and Northgate says it is the landowner's authorised operator.
## 2. Facts, scope and terms
The entrance sign was behind a hedge and the only bay sign was unlit. Maya paid under protest to recover the car, although the payment machine was broken and she stopped for five minutes to collect an urgent prescription. She disputes both the notice and the amount.
## 3. Process and responsibilities
Private-land clamping is not automatically unlawful, but Northgate must show clear, prominent contractual warning and lawful authority. Maya asks it to explain its Protection of Freedoms Act 2012 basis, any keeper-liability notice and whether its DVLA access was properly authorised; public-road clamping by a private operator would raise a different criminal issue.
## 4. Evidence, records and safeguards
Maya encloses photographs taken that evening, the receipt, pharmacy evidence, vehicle log and a sketch of the signs. Northgate should preserve CCTV, operator notes, payment records and its landowner authority, and should not disclose DVLA data beyond a lawful purpose.
## 5. Review, escalation and outcome
She requests a £350 refund, cancellation of any balance, written confirmation that no debt collector will be instructed and correction of any DVLA or credit-record entry. If rejected, she will use the relevant accredited appeal route (POPLA for a BPA operator or IAS for an IPC operator) and may complain to DVLA, the ICO or Trading Standards as the facts warrant.
## 6. Reservations and practical protections
Nothing in the complaint admits contractual liability. Maya asks for a reasoned response within 28 days and reserves claims for restitution, consumer protection and data misuse. An appeal deadline is not extended merely because this complaint is being considered.
## 7. England and Wales law and completion
This fictional letter is governed by England and Wales law and is sent by post and email to Northgate as separate permitted service methods. Maya signs on 3 July 2031 and keeps the original receipt and a copy of the complaint.