# SAMPLE COUNCIL COMPLAINT LETTER
Date: 13 May 2029
Parties: Leah Morgan and Northshire Council
## 1. Status of this document
Leah Morgan of 8 Birch Street, York YO1 6AA complains to Northshire Council about three missed assisted waste collections on 17 April, 1 May and 8 May 2029. Her household has an agreed assisted-collection marker.
## 2. Parties and subject
The bins were presented by 6.30 am at the agreed collection point, but no collection or explanation was recorded. Leah has attached photographs, dates and the reference NC-8841 from her telephone reports.
## 3. Facts and request
She asks the service to collect the accumulated waste within 48 hours, check the marker and explain why the missed collections were not notified. She also requests a reasonable adjustment: email and plain-language correspondence.
## 4. Checks and evidence
Leah asks for a stage-one response within ten working days, the officer responsible and the service standard relied on. She does not ask the council to disclose another resident's personal information.
## 5. Procedure and deadline
The council should acknowledge the complaint, investigate route records and contractor data, and give a reasoned response with corrective action. Any urgent health risk should be referred to the appropriate team.
## 6. Rights and remedies
If the response is inadequate, Leah will use the council's stage-two process and any applicable Local Government and Social Care Ombudsman route. She reserves statutory environmental and equality rights.
## 7. Records and signature
Leah sends this letter by post and email on 13 May 2029 and keeps the delivery receipt. It is a service complaint, not a claim for a fixed sum or a request under the Freedom of Information Act.