# COUNCIL HOUSING COMPLAINT
Date: 27 August 2033
Parties: Noor Patel and Westbridge Council
## 1. Purpose and parties
Noor Patel, a secure tenant of Flat 14, 8 Willow Court, Westbridge, makes a stage-one complaint to Westbridge Council about persistent damp and mould in the bedroom and hallway. She first reported bubbling paint and a leaking window on 6 February 2033; the repair reference was WC-77104. A contractor attended on 20 February but the underlying leak was not fixed.
## 2. Facts, scope and terms
Photographs dated 4 March, 18 April and 2 August show recurring mould around the window reveal and skirting board. Noor reported a musty smell, damaged belongings valued at £185 and increased heating costs of £96, supported by bills. She has ventilated and cleaned as advised but asks the Council not to treat surface cleaning as a substitute for finding the cause.
## 3. Process and responsibilities
Noor's eight-year-old son has asthma and her GP letter dated 9 August recommends avoiding the affected bedroom until assessed. The letter does not prove that the building caused his symptoms, but it makes the household's vulnerability relevant to prioritisation and reasonable communication. Noor asks for a safe temporary arrangement if inspection confirms an immediate hazard.
## 4. Evidence, records and safeguards
She requests a qualified inspection of the window, external wall, ventilation and any plumbing; moisture readings; a written schedule of works; and safe removal or treatment of mould. The Council should consider its current social-housing hazards and damp-and-mould duties, including the Awaab's Law requirements when applicable, rather than promise a fixed outcome before inspection.
## 5. Review, escalation and outcome
Noor asks for a written stage-one response under the Council's complaints policy, normally within its published timescale, explaining the findings, action owner, dates and compensation decision. She asks the Council to preserve repair logs and contractor photographs and to tell her how to request reasonable adjustments, an interpreter or an advocate if needed.
## 6. Reservations and practical protections
If the response does not resolve the matter, Noor will request stage-two escalation within the policy period and may later complain to the Housing Ombudsman after completing the landlord's process, subject to that service's rules. She will allow access on reasonable notice, report changes promptly and continue paying rent; the complaint is not a notice to withhold rent or a licence to arrange unauthorised works.
## 7. England and Wales law and completion
This completed fictional complaint is dated 27 August 2033 and concerns social housing in England. The £281 schedule (£185 belongings plus £96 heating) is provisional and excludes any unproved health claim. Noor asks for acknowledgement within five working days and a named contact, while reserving rights under the tenancy, statutory repair duties, equality law and any urgent safeguarding route.