# ESTATE AGENT COMPLAINT LETTER
Date: 12 January 2037
Parties: Hannah Brooks and Citygate Estates Ltd
## 1. Purpose and parties
I complain about Citygate Estates Ltd's handling of the proposed sale of 18 Willow Lane, Bristol BS6 7QH. Your particulars described the property as having four bedrooms and stated that an offer of £385,000 would be passed to me promptly, but the loft room is not a bedroom and an offer made on 8 December 2036 was not sent to me until 15 December.
## 2. Facts, scope and terms
I also dispute the demand for a £4,200 sole-agency fee. I gave notice of withdrawal on 20 December after the agreed marketing period and did not accept that a fee would be payable if another agent completed the sale. I ask you to explain the contractual basis, refund the £350 viewing charge and correct the particulars.
## 3. Process and responsibilities
Please acknowledge this complaint and provide a final response within eight weeks. I ask for the relevant offer log, viewing records and terms of business, and reserve escalation to The Property Ombudsman or the Property Redress Scheme after your final response.
## 4. Evidence, records and safeguards
The parties should retain the relevant contract, notice, invoices, records and correspondence, and restrict access to personal or confidential information to those who need it. The stated amounts and dates are fictional worked-example facts and require checking against source records.
## 5. Review, escalation and outcome
If the issue is not resolved, the parties should identify the appropriate next step, which may include an internal process, mediation, court or regulator. Silence or part performance is not treated as acceptance or waiver.
## 6. Reservations and practical protections
This document is a general fictional example, not individual legal advice and not a guarantee of eligibility, liability or outcome. Where necessary, an independent professional should check the facts and current law.
## 7. England and Wales law and completion
This completed fictional sample is made on the date above under the law of England and Wales and subject to mandatory protections. It does not exclude any right, liability or remedy that cannot lawfully be excluded.