# HOLIDAY CANCELLATION REFUND CLAIM
Date: 6 September 2031
Parties: Ruth Evans and Seabright Holidays Limited
## 1. Purpose and parties
Ruth Evans claims a refund from Seabright Holidays Limited for booking SB-44018, a package for Ruth and her son Noah at the Coral Haven Hotel, Crete, from 18 to 25 August 2031. The package cost £2,960, paid in full on 4 June.
## 2. Facts, scope and terms
Seabright cancelled on 10 August after the hotel closed following flood damage. It offered a different island hotel costing £2,200 but with no accessible room, no airport transfer and a 90-minute longer journey; Ruth declined as the change was material for Noah's mobility needs.
## 3. Process and responsibilities
Ruth requests repayment of £2,960 within 14 days under the Package Travel and Linked Travel Arrangements Regulations 2018, less only any amount already returned. She also claims £186.40 for non-refundable parking and a medical letter fee only if legally recoverable, and invites Seabright to explain any asserted extraordinary circumstances.
## 4. Evidence, records and safeguards
The bundle includes booking terms, payment records, cancellation email, alternative-hotel description, accessibility correspondence, parking receipt and Noah's consultant letter. Seabright should preserve supplier notices and explain data sharing with the hotel and insurer.
## 5. Review, escalation and outcome
Seabright should confirm the refund date and any proposed reasonable expenses. If not resolved, Ruth will use the company's complaints process, an applicable ABTA or approved ADR route, and then consider a county court claim; she will not accept vouchers as settlement without a stated cash alternative.
## 6. Reservations and practical protections
Ruth mitigated loss by cancelling transport promptly and tried to rebook an accessible trip at her own cost. She reserves rights for proven additional loss but will credit any insurance or supplier recovery, and this claim does not waive Noah's separate disability-related rights.
## 7. England and Wales law and completion
This completed fictional claim is dated 6 September 2031 and governed by England and Wales law. Ruth sends copies by recorded post and email, keeps originals and asks for a reasoned response within 14 days.