# INVOICE DISPUTE LETTER FOR QUANTITY AND PRICE ERRORS
Date: 3 May 2032
Parties: Riverside Kitchenware Limited and Fenwick Components Limited, invoice INV-2032-041
## 1. Purpose and parties
Riverside Kitchenware Limited of Unit 4, Avon Trading Estate, Bristol BS2 0GR disputes invoice INV-2032-041 issued by Fenwick Components Limited of 18 Calder Street, Coventry CV1 4LX. The invoice is dated 3 May 2032, totals £11,808.00 including VAT, and is stated to be payable by 2 June 2032 under the parties' 30-day payment term. Its commercial line prices are VAT-exclusive: the net total is £9,840.00 and VAT at 20% is £1,968.00. It refers to purchase order RK-7719 and the Components Supply Agreement dated 14 January 2031.
## 2. Facts, scope and terms
The first disputed line charges 24 stainless-steel hinge sets at the agreed rate of £280 each, although signed delivery note DN-5562 records only 18 sets received on 28 April 2032. Six missing sets at £280 produce an overcharge of £1,680.00. Riverside accepts liability for the 18 sets actually delivered, subject to the corrected invoice and ordinary inspection rights, but does not accept payment for goods neither delivered nor held in its warehouse.
## 3. Process and responsibilities
The second disputed line charges ten replacement seals at £195 each. Purchase order RK-7719 and the 2029 rate card fix the price at £160 each, so the excess is £35 per seal and £350.00 in total. The third disputed line is a £420.00 expedited handling fee that Riverside did not order, approve or receive; the order expressly required written approval before any expedited charge. All three line prices are VAT-exclusive: the disputed net amounts are £1,680.00 + £350.00 + £420.00 = £2,450.00, VAT at 20% is £490.00, and the gross credit due is £2,940.00.
## 4. Evidence, records and safeguards
The remaining undisputed balance is £8,868.00 gross, calculated as the gross invoice total of £11,808.00 less the gross disputed £2,940.00. It consists of undisputed net charges of £7,390.00 plus VAT at 20% of £1,478.00. That amount remains subject to verification of the delivered goods, and Riverside will pay the £8,868.00 gross undisputed balance by 2 June 2032 once Fenwick supplies a corrected invoice or credit note identifying the adjustment. Riverside does not admit that the invoice's current tax presentation is correct merely because the arithmetic balance is stated.
## 5. Review, escalation and outcome
Enclosed are purchase order RK-7719, the signed delivery note DN-5562, the 2029 rate card, the email of 11 April 2032 confirming the agreed rates, and the warehouse receiving record. Please issue a gross credit note for £2,940.00 against INV-2032-041 within seven calendar days, by 10 May 2032, and send a revised invoice for the £8,868.00 gross undisputed balance, comprising £7,390.00 net and £1,478.00 VAT at 20%, with the correct VAT description. Please suspend collection activity while this good-faith dispute is investigated.
## 6. Reservations and practical protections
Riverside will not treat the gross disputed amount of £2,940.00, comprising £2,450.00 net and £490.00 VAT, as overdue while Fenwick is given a reasonable opportunity to correct the errors. No admission is made about interest, compensation, set-off or any late-payment entitlement; all such positions are reserved and will depend on the contract and applicable law. If Fenwick has evidence that any missing goods were delivered or that expedited handling was authorised, it should provide that evidence with its response.
## 7. England and Wales law and completion
This completed fictional letter is dated Monday 3 May 2032 and is governed by England and Wales law under the Components Supply Agreement. If no substantive response arrives by 10 May 2032, Riverside will invoke the contract's dispute-resolution procedure, may refer the issue to its legal advisers and may withhold the genuinely disputed amount, without waiving its obligation to pay sums properly due. The letter, attachments, receipt and payment record are retained as the complete audit trail.