# LANDLORD ACCESS DISPUTE LETTER
Date: 22 July 2034
Parties: Sofia Ahmed, Martin Ellis and Parkview Lettings
## 1. Purpose and parties
Sofia Ahmed is the tenant of Flat 2, 41 Kingsmead Road, Cardiff CF11 8PQ under a written assured shorthold tenancy dated 1 October 2033 with landlord Martin Ellis, managed by Parkview Lettings. The fixed term ends on 30 September 2034. Clause 6 requires at least 24 hours' written notice and reasonable agreement of a time for inspection, subject to genuine emergency access.
## 2. Facts, scope and terms
On 8 July at 08:10 and 19 July at 17:45, Martin or an unidentified agent entered with a key while Sofia was at home on the first occasion and absent on the second. No prior notice or emergency was given, and no consent was requested. A doorbell recording, Sofia's contemporaneous notes and a neighbour's statement support both incidents. Sofia did not refuse any properly arranged repair or inspection.
## 3. Process and responsibilities
Sofia recognises Martin's statutory repairing duties under section 11 of the Landlord and Tenant Act 1985, but those duties do not create a general licence for unannounced entry. The tenancy and the implied covenant for quiet enjoyment require access to be exercised lawfully and considerately. Sofia is willing to cooperate with reasonable visits, and nothing in this letter prevents immediate access where there is a genuine emergency threatening life or serious property damage.
## 4. Evidence, records and safeguards
Sofia requires Martin and Parkview to stop entering without notice, identify every proposed visitor, give at least 24 hours' written notice, state the purpose and estimated duration, and agree a reasonable time with her. She proposes Tuesday 1 August between 10:00 and 12:00 for a non-urgent inspection, provided written confirmation arrives by 26 July. Contractors must show identification, stay within the agreed areas and leave securely.
## 5. Review, escalation and outcome
Sofia asks for a written assurance by 29 July 2034 that the two incidents will not be repeated and that keys will be used only consistently with the tenancy and an emergency. She records distress and inconvenience but makes no inflated compensation calculation; she will assess any evidenced loss after receiving the response. Martin should preserve key logs, agent instructions, inspection records, messages and CCTV relevant to the incidents.
## 6. Reservations and practical protections
If no assurance is received by 29 July, or another unauthorised entry occurs, Sofia may complain to the local authority, seek legal advice and consider a County Court injunction and damages for breach of quiet enjoyment. Persistent conduct may engage the Protection from Eviction Act 1977, but she does not assert a criminal offence without evidence. She will not change locks or obstruct lawful emergency repairs without advice, and will document future contact.
## 7. England and Wales law and completion
This completed fictional letter is dated 22 July 2034 and governed by England and Wales law. It is not a notice to terminate the tenancy, rent withholding instruction or waiver of any statutory protection. Sofia sends it to Martin and Parkview by email and recorded delivery, keeps proof, and invites a calm written resolution. Any agreed access protocol must preserve the tenancy, emergency exception, reasonable adjustments and Sofia's right to quiet enjoyment.