# NEW BUILD DEFECTS COMPLAINT LETTER
Date: 3 February 2037
Parties: Oliver Reed and Northfield Homes Ltd
## 1. Purpose and parties
I bought 7 Orchard View, Milton Keynes MK10 9AB from Northfield Homes Ltd and completed on 14 April 2036. During the first two years of the NHBC Buildmark warranty I reported cracking to the rear render, a roof leak over the utility room and kitchen units that are not level.
## 2. Facts, scope and terms
The snagging list was sent on 21 May and repeated on 30 June and 18 September. Your contractor filled the cracks but the leak returned on 9 January 2037. I request a competent inspection, a written repair programme and temporary protection for the utility room while the defect is investigated.
## 3. Process and responsibilities
Please treat this as a formal complaint under your customer-care process and the New Homes Quality Code. If the developer does not resolve the matters within the applicable process, I reserve use of the NHBC Resolution Service and any contractual or statutory remedies. The photographs, survey and correspondence are enclosed.
## 4. Evidence, records and safeguards
The parties should retain the relevant contract, notice, invoices, records and correspondence, and restrict access to personal or confidential information to those who need it. The stated amounts and dates are fictional worked-example facts and require checking against source records.
## 5. Review, escalation and outcome
If the issue is not resolved, the parties should identify the appropriate next step, which may include an internal process, mediation, court or regulator. Silence or part performance is not treated as acceptance or waiver.
## 6. Reservations and practical protections
This document is a general fictional example, not individual legal advice and not a guarantee of eligibility, liability or outcome. Where necessary, an independent professional should check the facts and current law.
## 7. England and Wales law and completion
This completed fictional sample is made on the date above under the law of England and Wales and subject to mandatory protections. It does not exclude any right, liability or remedy that cannot lawfully be excluded.