# SAMPLE NHS COMPLAINT LETTER
Date: 27 May 2029
Parties: Priya Nair and Northshire NHS Foundation Trust
## 1. Status of this document
Priya Nair of 6 Orchard Yard, York YO10 4LP complains to Northshire NHS Foundation Trust about the cancellation and delayed rebooking of her dermatology appointment. Her NHS number and date of birth are supplied only through the Trust's secure channel.
## 2. Parties and subject
The appointment on 9 April 2029 was cancelled by text on the morning of attendance. Priya was told a new appointment would follow within ten days, but by 27 May she had received no date and symptoms had worsened.
## 3. Facts and request
She asks the Trust to investigate the booking log, explain the communication failure, arrange a clinically appropriate appointment and confirm whether any clinical review is needed sooner. She has attached the text and referral letter.
## 4. Checks and evidence
Priya requests an acknowledgement, the name of the complaints manager and a written response under the NHS complaints procedure. She asks for large-print and email copies and authorises her sister Maya Singh to communicate on this complaint.
## 5. Procedure and deadline
The Trust should protect confidentiality, use a proportionate investigation and distinguish administrative delay from clinical advice. Priya will use urgent clinical services if symptoms require it, rather than waiting for this complaint.
## 6. Rights and remedies
If dissatisfied, Priya may request escalation, independent advocacy or the Parliamentary and Health Service Ombudsman route where available. This complaint does not seek disclosure of another patient's records.
## 7. Records and signature
Priya signs on 27 May 2029 and keeps the secure submission receipt. The facts are fictional and the letter is not medical advice or a substitute for urgent care.