# SLIP AND TRIP CLAIM LETTER
Date: 12 March 2033
Parties: Eleanor Brooks and Greenmarket Stores Ltd
## 1. Purpose and parties
Eleanor Brooks writes to Greenmarket Stores Ltd about an accident at its Bath branch on 18 January 2033. At about 16:20 she slipped on liquid beside the chilled-food aisle, fell onto her left wrist and reported the incident to duty manager Tariq Malik before leaving. She was a lawful customer and is making a claim in England and Wales.
## 2. Facts, scope and terms
The store's incident book records the report at 16:31 and CCTV shows an employee mopping nearby at 16:12. Eleanor's position is that a wet floor remained without a warning sign or barrier for long enough that reasonable inspection and cleaning arrangements should have identified it. Greenmarket should preserve the relevant CCTV, cleaning logs, training records and incident report.
## 3. Process and responsibilities
Eleanor attended Royal United Hospital that evening. The X-ray showed a non-displaced fracture of the left distal radius; she wore a splint for six weeks and had physiotherapy on 10 February and 3 March. Her GP expects substantial recovery by 30 April, although grip strength remains reduced. She will obtain a medical report rather than present this summary as expert evidence.
## 4. Evidence, records and safeguards
Her documented financial losses are £86.40 for travel to treatment, £240 for physiotherapy not covered by the NHS and £312 for six weeks of paid domestic help. Her employer paid her normal salary, so she makes no lost-earnings claim. The current special-damages total is £638.40, subject to receipts and any medically supported future expense.
## 5. Review, escalation and outcome
Eleanor invites Greenmarket to acknowledge the claim under the relevant personal-injury pre-action procedure, identify its public-liability insurer and provide a substantive response within the applicable protocol timetable. This letter is not a court judgment or an admission that every allegation is proved. She will cooperate with proportionate requests and will not exaggerate the injury.
## 6. Reservations and practical protections
If liability is disputed, Greenmarket should explain whether it relies on a reasonable inspection, a warning, contributory negligence or another factual case, with the documents on which it relies. Eleanor will consider a sensible Part 36 offer or mediation after medical evidence is available. Limitation is important: a personal-injury claim is generally subject to a three-year period, subject to the facts and statutory exceptions.
## 7. England and Wales law and completion
This completed fictional letter is dated 12 March 2033. Eleanor asks Greenmarket to preserve evidence and communicate through her representative, Imogen Reed of Bath Claims Advice, while she considers independent advice on funding, limitation and settlement. The requested £638.40 is an arithmetic schedule, not a valuation of general damages; any settlement should record what it covers and whether costs are agreed.