IN THE COUNTY COURT
Claimant: Oliver James Wren of 22 Brookfield Terrace, Norwich NR2 3QF
Defendant: Fenwick Garden Rooms Ltd, company number 08742196, of 6 Linton Industrial Estate, Ipswich IP3 0AB
PARTICULARS OF CLAIM
Important jurisdiction and procedural warning
This is a fictional worked example for England and Wales, not legal advice, not a substitute for the official claim form, and not a universally valid pleading. The claimant must check the correct defendant, court jurisdiction, limitation period, issue fee, service address, applicable Pre-Action Protocol, consumer legislation, interest basis and current Civil Procedure Rules. A court may require different wording, directions or evidence. Do not file this sample without checking the facts and obtaining advice where necessary.
1. Agreement
On 6 April 2026, the Claimant accepted the Defendant's written quotation for a timber garden office to be manufactured and installed at the Claimant's home, 22 Brookfield Terrace, Norwich NR2 3QF. The quoted price was £8,940, including delivery, installation and VAT. The quotation described a 3.6 metre by 2.4 metre insulated room with a lockable door, double-glazed window, electrical installation and a roof designed for ordinary residential use. The Defendant required a deposit of £2,982, which the Claimant paid by bank transfer on 8 April 2026.
The quotation stated that installation would be completed by 27 May 2026. The Claimant is a consumer contracting with the Defendant in the course of the Defendant's business. The Defendant supplied the design and chose the materials. The parties did not agree that the Claimant would accept a non-weatherproof structure or a lower specification.
2. Delivery and defective installation
The Defendant delivered panels and fixtures on 25 May 2026. Its employees, Gareth Miles and Priya Nair, installed the room on 26 and 27 May. The Claimant paid the balance of £5,958 on 27 May after being told that the work was complete. The employees left a completion sheet that recorded no outstanding defect.
During heavy rain on 3 June 2026, water entered beneath the window and at the junction between the roof and rear wall. The internal insulation became damp, the laminate floor lifted along its northern edge, and the electrical socket on that wall was isolated by the Claimant's qualified electrician for safety. The Claimant photographed the damage and emailed the Defendant at 10:18 a.m. on 4 June, requesting inspection and repair.
The Defendant's surveyor, Colin Reed, attended on 11 June 2026. He stated that the flashing had not been sealed correctly and that two panels had been fitted out of alignment. He said the Defendant would return with materials. No repair took place on 18 June or on 2 July, despite appointments offered by the Defendant and accepted by the Claimant.
3. Breach and reasonable opportunity to remedy
On 8 July 2026, the Claimant sent a formal letter giving the Defendant fourteen days to propose and complete a proper remedy. The letter explained that the room was not weather-tight, that the floor and insulation were damaged, and that the electrical circuit remained isolated. The Defendant replied on 14 July, denying responsibility and offering to apply exterior sealant for £450. The Claimant did not accept that offer because it would not replace the damaged materials or correct the defective flashing.
The Claimant obtained an independent report from Miriam Holt, a building surveyor, dated 26 July 2026. Her inspection found incorrectly lapped roof flashing, gaps at two panel joints, saturated insulation and a damaged floor. She estimated reasonable rectification costs at £3,180, comprising removal and refitting of the rear roof edge, replacement of insulation and flooring, re-sealing, and electrical testing. The Claimant paid her report fee of £420. The Claimant has taken reasonable steps to limit loss by keeping the room unused, isolating the affected circuit and protecting stored items in another room.
4. Loss and remedy sought
The Defendant breached the contract by supplying and installing a garden room that was not constructed with reasonable care and skill, was not of satisfactory quality, and was not fit for the ordinary purpose represented. The Claimant relies on the contractual and statutory remedies available under the law of England and Wales, including the Consumer Rights Act 2015 where applicable.
The Claimant claims:
Rectification cost: £3,180
Independent surveyor's report: £420
Reasonable consequential loss for alternative workspace hire for four weeks at £160 per week: £640
Total principal claimed: £4,240
The Claimant also claims interest under section 69 of the County Courts Act 1984 at 8 percent per year, or such other basis and rate as the court considers appropriate, from 8 July 2026 to judgment and thereafter as permitted. The Claimant claims the issue fee and any recoverable court costs.
5. Statement of truth
I believe that the facts stated in these Particulars of Claim are true. I understand that proceedings for contempt of court may be brought against a person who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.
Signed: Oliver James Wren
Name: Oliver James Wren
Dated: 19 August 2026
Address for service: 22 Brookfield Terrace, Norwich NR2 3QF
Email for service, if accepted by the court: oliver.wren@example.test
The Claimant should attach or preserve the quotation, payment records, photographs, correspondence, surveyor's report and workspace invoices, and should comply with any court direction about evidence, service and mediation.