# TRAVEL COMPLAINT LETTER
Date: 19 August 2029
Parties: Marcus Green and Seabright Holidays Ltd
## 1. Status of this document
I complain about package holiday booking SH-29017 for Marcus Green and two family members, advertised by Seabright Holidays Ltd for 3–10 August 2029 at the four-star Cala Verde Hotel, Tenerife. The booking cost £3,860 and was paid in full.
## 2. Parties and subject
At check-in we were placed in the unfinished annex 2.5 kilometres away. The advertised pool was closed, building work continued from 07:00, and no accessible route to the beach transfer was provided. We reported the problems to the resort representative on 3 and 4 August.
## 3. Facts and request
The representative offered one night in the advertised hotel, then said no alternative existed. We paid £420 for taxis and £260 for meals because the promised half-board restaurant was closed. Photographs, receipts, booking description and complaint reference CV-1188 are enclosed.
## 4. Evidence and checks
I seek reimbursement of £680 and a proportionate price reduction for the loss of accommodation standard, pool and quiet enjoyment. I have not included a speculative sum for distress and reserve any remedy available under the Package Travel and Linked Travel Arrangements Regulations 2018 and the booking terms.
## 5. Procedure and deadline
Please investigate with the supplier and provide a substantive response within 14 days. If liability or value is disputed, identify the contractual and factual basis and disclose the relevant supplier report. The figures are provisional pending the operator's records.
## 6. Rights and remedies
If unresolved I may use Seabright's approved ADR or complaints route, seek advice about a county-court claim or card-provider rights, and consider limitation. This letter is not a court claim, and an ADR scheme's jurisdiction and binding effect must be checked.
## 7. Records and signature
Please preserve booking, transfer, representative and supplier records. I consent to reasonable use of my booking information for this complaint and sign on 19 August 2029 without accepting any full-and-final settlement.