# Unsolicited Goods — Disputed Invoice and Subscription
Date: 19 October 2026
Parties and reference: Consumer: Maya Cole, 6 Example Court, Norwich. To Example Nutrition Supplies Ltd, Customer Resolutions, 14 Trade Example Way, Norwich. Invoice EXAMPLE-INV-1012, £39; parcel EXAMPLE-PARCEL-08.
## 1. Delivery and absence of an order
On 8 October 2026 I received vitamin capsules addressed to me at my correct address. Your 12 October invoice demands £39 and states that monthly deliveries will continue unless I cancel. I did not order these goods, agree to a trial or authorise a subscription, and nobody in my household ordered on my behalf. I enclose photographs of the package and invoice. Please do not treat this letter's reference to cancellation as acceptance that a contract ever existed.
## 2. Inertia selling and mistaken delivery distinction
Where the conduct is inertia selling within section 236 and paragraph 31 of Schedule 20 to the Digital Markets, Competition and Consumers Act 2024, I am not obliged to pay for unrequested products and silence is not consent; qualifying unrequested goods may, as between consumer and trader, be treated as an unconditional gift. That does not mean a parcel meant for somebody else or a genuine fulfilment mistake is automatically mine. If you say this was a mistake rather than unsolicited trading, explain it and arrange any necessary collection at your expense; do not demand payment or return postage from me.
## 3. Evidence of any alleged agreement
If you maintain that I ordered, provide the order date, authenticated order record, offer and price terms presented, and evidence of my positive agreement to recurring charges. An invoice, a delivery record or a pre-ticked box alone does not establish my agreement. Do not send passwords, full payment-card details or data belonging to another customer. If there is evidence of account misuse, explain a secure verification route and preserve the relevant records rather than assuming I must pay first.
## 4. Requested correction and further contact
Please withdraw the invoice and any purported subscription, stop further shipments or debits, and confirm by 2 November 2026 that no balance is being pursued. This is a requested response date, not a statutory deadline invented for this letter. If the dispute is passed to a collection agent, tell it that liability is disputed and provide the same supporting evidence rather than presenting an unproven debt as admitted. Necessary records for investigating this dispute may be retained lawfully, but I object to further direct marketing.
## 5. Preservation and escalation
I have kept the goods sealed while seeking clarification and have not made an unconditional promise to return unsolicited goods. Please communicate in writing to maya.cole@example.com. If unresolved, I may seek consumer advice and report appropriate trading concerns through the relevant channels, without claiming an automatic compensation payment or threatening criminal proceedings on my own authority. I reserve applicable consumer rights. Signed Maya Cole, 19 October 2026. This example concerns a consumer in England, not a business purchase or another country's unsolicited-goods rules.